Policy
Cancellation Policy
Free cancellation or modification up to 24 hours before the appointment. After that, changes will result in a charge of 50% of your appointment total.Return Policy
Thank you for shopping with In Vision Hair Design, a family-owned hair salon based in St. Johns, FL. We strive to provide high-quality products and ensure your satisfaction. Below is our returns policy for online purchases.Return Eligibility
- Returns are accepted within 5 days from the delivery date of your order.
- Only unopened and unaltered products are eligible for return.
- Products must be in their original packaging and condition as received.
Return Process
- To initiate a return, please contact our customer service team at (904) 240-9278 or reviews@invisionhairdesign.com with your order details.
- All returns must be shipped back to In Vision Hair Design at the customer’s expense.
- We recommend using a trackable shipping method, as we are not responsible for items lost or damaged during return shipping.
Refund
- Upon receiving and inspecting the returned product, we will process your return within 10 days.
- If approved, you will receive a store credit for the full cash value of the returned item(s).
- If the return is denied (e.g., due to opened or altered products), you will be notified with the reason for denial.
Contact Us
For any questions or assistance with returns, please reach out to us at (904) 240-9278 or reviews@invisionhairdesign.com. We’re here to help! Thank you for choosing In Vision Hair Design for your hair care needs.